Details Matter


She was wiping off the trash can. Not only did she clean the outside of the trash can, she was actually cleaning the inside lip and edges of the opening where you throw the trash as you walk by the can.

Many companies care about the cleanliness of their environment. But very few take it to the level that you see at one of the Disney parks in Orlando, Florida. After all, no one really sees the inside edge of a trash can. And although you may not see it, your hands are very likely to encounter the edges of the openings to the trash cans. And Disney does NOT want your memories and experiences after you leave Disney to be sticky, stinky, and gross. That is why someone wipes down and cleans both the seen and the unseen areas of a trash can.

So, what is the leadership lesson from this observation?

The leadership lesson is Continue reading “Details Matter”

Big Ideas

Big Ideas

Great leaders have BIG ideas. Not every one of them is necessarily big. But some of them must be.

Consider these words and the idea that they represent.

“I only hope that we don’t lose sight of one thing – that it was all started by a mouse.”

Those are the words of Walt Disney himself. He made that statement on the What Is Disneyland television program on October 27, 1954. In those words, Walt Disney expressed the incredible power of even a small idea. The idea was a cartoon mouse that would ultimately propel Walt and his brother Roy into the place where they could do, and would do, incredible things.

[shareable cite=”Walt Disney” text=”I only hope that we don’t lose sight of one thing – that it was all started by a mouse. #lvllc”]I only hope that we don’t lose sight of one thing – that it was all started by a mouse.[/shareable]

“He popped out of my mind onto a drawing pad 20 years ago on a train ride from Manhattan to Hollywood at a time when business fortunes of my brother Roy and myself were at lowest ebb and disaster seemed right around the corner. Born of necessity, the little fellow literally freed us of immediate worry. He provided the means for expanding our organization to its present dimensions and for extending the medium of cartoon animation toward new entertainment levels.”

Walt Disney wrote an essay in 1948 essay entitled, What Mickey Means to Me. In that essay, he recounts the “lowest ebb” and the “disaster” and describes it as an intellectual property theft of two things. One was the theft of his earlier and successful cartoon character Oswald the Lucky Rabbit. And the other was most of the Disney artists that worked with him early in his career.

But focus on the idea that popped out of his mind. Continue reading “Big Ideas”