Leaders Encourage Vigorous Debate

 

Vigorous Debate - 1Great leaders know how to focus on the positive, helpful, edifying and uplifting communication while managing the negative, destructive, decisive and demeaning communication in meetings.

Consider this advice from a seasoned old-timer to a young leader who was still early in his leadership career. It happens to be from the New Testament of the Bible.

“But avoid foolish controversies and genealogies and arguments and quarrels about the law, because these are unprofitable and useless. Warn a divisive person once, and then warn them a second time. After that, have nothing to do with them.” 

Titus 3:9-10

Have you ever been in a meeting that digressed and evolved into almost a free-for-all? As a contrast, have you ever been in a team meeting where the leader encouraged good debates and successfully squashed useless ones?

Such well-managed teams tend to finish their meetings with good plans and they do it on time. The participants feel productive and actually like getting together because everyone feels like they were a part of something productive.

But, back to my brief Biblical text. The Apostle Paul (the old-timer) exhorted a pastor (young leader) named Titus to refrain from arguing about peripheral subjects that divided his followers.  And I think that advice is relevant to leadership principles today.

There is a branch of modern communication theory that seems to have grown out of the apostle Paul’s philosophy. In 1968, Sir Charles Geoffrey Vickers, an English lawyer, administrator, writer, and pioneering systems scientist introduced the concept of “appreciative systems”, which later became Appreciative Inquiry (AI). It was really further developed nearly 20 years later at Case Western Reserve University’s department of Organizational Behavior. It started there with an article in 1987 by David Cooperrider and Suresh Srivastva. They felt that the overuse of “problem solving” as a model often held back analysis and understanding, focusing on problems and limiting discussion of new organizational models. At its core, AI is positive debate that explores what an organization does well and how it can build on its strengths.

Vigorous Debate - 3As leaders it’s sometimes difficult to limit discussion and keep debates from getting out of control. Continue reading “Leaders Encourage Vigorous Debate”

Communicating as a Leader

 

transactional-comm-modelI recently spent 2 days in meetings with the North American members of my global team.  There were a lot of presentations.  A lot!  One word that came up over and over again was the word: “Communication”. I have heard many presentations in my career on the importance of communication. But, one guy boiled it down very succinctly.  And I loved the sense of urgency that it conveys.

He said it this way:

  1. What do I know?
  2. Who needs to know it?
  3. Have I told them yet?

I thought that was pretty good. Effective communication is one of the key skills that a leader must possess if they are to be successful. So, let’s break it down.

What do I know? – As a leader, I have access to and am privy to things that the rest of the folks on my team do not have access to and are not privy to in their current roles. So, I must recognize that I have a duty to spread that knowledge when and where it is appropriate to do so.

Who needs to know it? – Not everyone needs to know what I know. And in many cases it would be detrimental to the team for them to know what I know. Personnel and salary information are the easy examples. But it goes well beyond those examples. The ones that need to know specific information are those who are somehow engaged in a project and need the information that you possess.

Have I told them yet? – This indicates that there is time sensitivity or an imperative to share the information when they are the right person to receive the information. So, do not delay. Share the information as quickly as you can because they may be waiting on that information in order to determine how best to proceed.

One to many communicationBut, I think that there may be a little more to the process than those three questions. In fact, I would add three more. Continue reading “Communicating as a Leader”

How to Conduct Team Briefings

How to conduct team briefings - 1Earlier in the week I discussed team briefings and the importance of communications in the process. But I really didn’t address the mechanics of conducting the team briefing. So, today, let’s focus on that.

As the Leader You Must Commit to a Structure and a Process  It doesn’t necessarily be a super-formal process. But, people must understand what to expect when they attend one of your team briefings.

  • Ensure that you understand what is going on in the organization and that you have been properly briefed yourself. Make sure your team leaders know what’s happening at various levels, and with various other teams, throughout the organization.
  • Provide training or coaching on how to conduct effective team briefings.
  • Recognize and reward supervisors and managers for conducting effective team briefings.
  • Brevity is the soul of wit. If you can’t say it in 15 to 30 minutes, then a team briefing is not the right vehicle for a more complex message. Continue reading “How to Conduct Team Briefings”

Team Briefings

Team Briefing - 1We have many communication options these days – phone calls, faxes, emails, text messages, and so on. Sometimes it seems as though traditional, face-to-face meetings are disappearing.  It seems that the more options for communicating that we have available, the less real communication occurs.

I am probably one of the only guys at my place of employment without a Bachelor of Science degree.  Most are engineers.  My degree is a lowly Bachelor of Arts degree.  And it is in Mass Communications.  However, I have leveraged it fully throughout my career.  And one of the things that I recall about the communication process is that it has 3 parts and not just 2.  We often think of the “sender” and the “receiver”.  But we often forget the all important ‘feedback”.  And unfortunately, feedback is extremely hard to discern outside of face to face communication.  And even then it is hard to discern.

So, for On the Team Tuesday, let’s look at Team Briefings and what role we have as leaders in that setting.  And let’s consider the characteristics and benefits of well run team briefings. .

The basic characteristics of a team briefing are as follows: Continue reading “Team Briefings”