Organization | All About Being "Emotionally Agile"

June 4, 2018

Serving on a Board

Currently, I am observing the performance (or lack thereof) of six or seven non-profit boards. I have my eyes on a couple of profit-making ventures as well. If you are serving on one of these kinds of boards, then I have some observations and some thoughts for you today.

Profit Oriented Enterprises

If you serve on this kind of board and it is a publicly traded company, then you have some fiduciary responsibilities that other boards and other board members may not have. I will not really address these types of boards at this time. But, suffice it to say, there are stakeholders, shareholders, customers, and clients and each of them has needs that must be addressed.

Not-for-Profit Enterprises

If you are serving on this kind of bard, then I want to speak to you today. You, too, have stakeholders, shareholders, customers, and clients. There is just no profit-making motive that drives you. These enterprises are driven by the customer or client experience. It is in these environments — churches, charities, clubs, educational institutes, and most hospitals, that there is significant work to be done for the boards that lead and guide them.

Types of Boards

Functionally Defined

There are several different types of boards. Continue reading “Serving on a Board”

January 12, 2018

Leadership Culture

The purpose of leadership in any organization is to advance the mission, vision, scope, or provide a return on an investment. It is the strong leaders in an organization who can take your mission farther, faster than trying to do it alone. Unfortunately, some organizations or senior managers (leaders) do not foster a leadership culture.

When this takes place, everyone and everything loses. The organization loses. The senior manager loses. The community loses. The investors lose. People lose. Everyone and everything loses.

There are many reasons for this. And I will not take time to deal with all of them here. But fear plays a huge role. Fear that they will get cast aside by the new leaders. Fear that they will not be able to compete against a younger and often a more energetic crowd.

But a leadership culture works both ways. Older leaders mentoring young leaders. And young leaders honoring and respecting older leaders who have paved the way to make their success possible.

I recently had the opportunity to speak to an organization about a particular leadership topic. Clearly, they are building a leadership culture. And I applaud them for doing so. But, what about your organization? Do you have a strong leadership culture? If not, consider the following signs and see if you recognize any of them in your organization.

The following are 5 Signs Your Organization Does Not Have A Strong Leadership Culture: Continue reading “Leadership Culture”

December 15, 2017

Is Your Organization Off Pitch?

Tis the season for our children and our grandchildren to perform for us in their school and church musical concerts. I have already been to several programs and I loved every one of them. Maybe it was because my grandchildren were in them and they are just so adorable. I didn’t care about the music. I was there to see them perform and do the motions dressed in their finest Christmas outfits.

Meanwhile, I am enjoying an impromptu lunch with my friend, Dan, a guy that I met when we moved to Houston almost 20 years ago. We developed a relationship and have been very good friends for all these many years. He is a man of many talents. He is a financial genius who has offered his talents to churches and other non-profit organizations for as long as I have known him. He is extremely organized and has plied his abilities for regional and global organizations with ever-increasing levels of responsibility. Oh, and he can sing. Beautifully. In fact, he traveled the world with a famous choir.

So what?

What do these two seemingly disparate sets of facts have to do with one another? The answer is simple if you know either of us at all. Any meeting between us will inevitably end up focusing on leadership, or the lack thereof, in the various organizations that we are a part of outside of our regular work. As I was describing a leadership challenge that I am watching from a very short distance he clarified the point that I was trying to make. He said, “It is as though they are organizationally off pitch.” That was exactly the point I was struggling to make. And he clarified and summarized it in just a few words. Genius!

Although I can’t really sing all that well, I can definitely tell when someone else is singing off key or off pitch. It hurts my ears. I can only imagine what it must feel like or sound like to a guy like Dan. And I wonder, do the folks who are trying to sing really able to tell that they are off pitch? Or are they just making a joyful noise?

What is the leadership lesson?

Continue reading “Is Your Organization Off Pitch?”

May 15, 2017

Data – Don’t Ignore It

Data. Love it or despise. Just don’t ignore it. There are often equal amounts of art and science when it comes to leadership. So, let’s take a look at the more scientific side for a few moments.

A Tale of Two Organizations

I often split my time between two very different organizations. One is completely data driven. It measures every little aspect of its operation. It can tell you what is happening at any given moment at any of its far-flung operations that are even at the fringes of civilization. It can tell you how its people and products are performing in absolute real time.

The other is the farthest thing from it. It can’t tell you with any real degree of certainty how many people attended its last event. It does a fairly decent job of the financial reporting of contributions. But it often has no clue how its people or programs are performing.

Now, in complete transparency, one is a commercial venture and one is a non-profit venture. But, just because a venture is set up to be a non-profit, does that mean that their demands for data and data-driven decisions would be any less than the profit-making one? Continue reading “Data – Don’t Ignore It”

April 3, 2017

You Can Conduct Valuable Team Meetings

Almost 2 weeks ago, I discussed team briefings and the importance of communications in the process. But I really didn’t take the time to address the mechanics of conducting a valuable team briefing. So, today, let’s focus on that.

Create the Environment

As the leader, you must establish the proper environment. Think about the environment you want to create for these briefings. It doesn’t necessarily be a super-formal environment. But, it just needs to be a positive environment. People must understand what to expect when they attend one of your team briefings. Here are a few things that make for a good environment:

Ensure that you understand what is going on in the organization and that you have been properly briefed yourself. Make sure your team leaders know what’s happening at various levels, and with various other teams, throughout the organization.
Provide training or coaching on how to conduct effective team briefings.
Recognize and reward supervisors and managers for conducting effective team briefings.
Brevity is the soul of wit. If you can’t say it in 15 to 30 minutes, then a team briefing is not the right vehicle for a more complex message.

Have a Structure and a Process

As the leader, you must commit to a structure and a process. You have invited the team and they are gathered for information sharing. Continue reading “You Can Conduct Valuable Team Meetings”

January 17, 2017

Leadership Lessons from Tidying Up

Like many of you, I am still trying to work out some of the finer details from the goal setting that is so much a part of this time of year. One of the goals that I have set for myself this year is to be more organized (less cluttered) in my own personal life. I have also set a goal of redeeming some of the lost time that I spend in my car while commuting to and from the office. One of the ways that I am dealing with both of these goals is to listen to an audio book on tidying while I drive. Please don’t shame me, but I am listening to an audio book in the car is a first for me.

The book that I have selected is The Life-Changing Magic of Tidying Up: The Japanese Art of Decluttering and Organizing by Marie Kondo. Marie Kondo is a Japanese cleaning consultant. She takes tidying to a whole new level. She claims that if you properly simplify and organize your home just once, and you do it according to her “KonMari Method”, you’ll never have to do it again. Her method, with its revolutionary category-by-category system, leads to lasting results according to her book. In fact, none of Kondo’s clients have lapsed back into their old cluttered lifestyle once they graduate from her class and the in-home process. Further, she claims to have a 3-month waiting list to have her consult with you in your home or office.

I love many things about Japanese culture. I value the simplicity of design and the almost stark or Spartan look to the interiors of many Japanese homes. For me, it is almost like walking into a hotel room. I am relaxed and energized by the uncluttered look and feel to a hotel room. Aside from a bed, a work surface, a TV and a coffee maker, most hotels lack many of the things that we feel we must have in our homes. Apparently, for me, that is not the case. In fact, I am usually extremely productive in a hotel room when it comes to creative activities and planning.

Why is that so?

Continue reading “Leadership Lessons from Tidying Up”

October 7, 2014

Leaders Encourage Vigorous Debate

Great leaders know how to focus on the positive, helpful, edifying and uplifting communication while managing the negative, destructive, decisive and demeaning communication in meetings.

Consider this advice from a seasoned old-timer to a young leader who was still early in his leadership career. It happens to be from the New Testament of the Bible.

“But avoid foolish controversies and genealogies and arguments and quarrels about the law, because these are unprofitable and useless. Warn a divisive person once, and then warn them a second time. After that, have nothing to do with them.”

Titus 3:9-10

Have you ever been in a meeting that digressed and evolved into almost a free-for-all? As a contrast, have you ever been in a team meeting where the leader encouraged good debates and successfully squashed useless ones?

Such well-managed teams tend to finish their meetings with good plans and they do it on time. The participants feel productive and actually like getting together because everyone feels like they were a part of something productive.

But, back to my brief Biblical text. The Apostle Paul (the old-timer) exhorted a pastor (young leader) named Titus to refrain from arguing about peripheral subjects that divided his followers. And I think that advice is relevant to leadership principles today.

There is a branch of modern communication theory that seems to have grown out of the apostle Paul’s philosophy. In 1968, Sir Charles Geoffrey Vickers, an English lawyer, administrator, writer, and pioneering systems scientist introduced the concept of “appreciative systems”, which later became Appreciative Inquiry (AI). It was really further developed nearly 20 years later at Case Western Reserve University’s department of Organizational Behavior. It started there with an article in 1987 by David Cooperrider and Suresh Srivastva. They felt that the overuse of “problem solving” as a model often held back analysis and understanding, focusing on problems and limiting discussion of new organizational models. At its core, AI is positive debate that explores what an organization does well and how it can build on its strengths.

As leaders it’s sometimes difficult to limit discussion and keep debates from getting out of control. Continue reading “Leaders Encourage Vigorous Debate”

June 23, 2014

Manic Monday: Evernote

On of the things that is becoming more and more clear to me as I get busier and busier with my “day job” and the growth of Leadership Voices is the need to become more and more organized. I have been a fan and an aficionado of organizational tools for my entire adult life. And great organizational ability is needed for great leadership.

I was an ADD/ADHD kid. When I was in school we didn’t get medication for ADHD, we got sent to the principals office and paddled. So, I learned at a very early age to curb the “H” piece of that little 4 letter acronym. But the “AD” piece and the inability to focus on tasks in an orderly and organized fashion has plagued me my entire life. You may have seen a photo snapped of me recently working at my desk at home. It was fairly accurate of the condition of my desk and the surrounding work area. And it has caused me to reconsider and reevaluate my organizational prowess.

I will never be the neat freak and have a spotless desk with every scrap of paper tucked away some pale neatly at the end of each day. But that doesn’t mean that I cannot be an organized person. It just takes more effort for me than for most.

The key for me has always been “writing it down”. Continue reading “Manic Monday: Evernote”